Terms & Conditions

Terms and conditions

Terms and Conditions together with the engagement letter and any Statement of Work relating to the services that may be entered into by the parties contain the general terms and conditions pursuant to which Reputation-Guardians.com will provide certain services to Client.

License and Ownership. Client hereby grants to Reputation-Guardians.com and its authorized personnel a worldwide, royalty-free, fully-paid, non-exclusive, transferable (in connection with an assignment of the agreement), sublicensable (as necessary to perform the services) license to use, reproduce, publicly perform, publicly display, publish, distribute, create derivative works of, and otherwise exploit any intellectual property, including content, trademarks, logos, photos, videos, advertisements, information, and other materials provided or identified by Client to Reputation-Guardians.com under this agreement (the “Client Materials”) as necessary for Reputation-Guardians.com to perform the services in this agreement. Client acknowledges and agrees that Reputation-Guardians.com will not own, subject to any Client Materials therein, any right, title, and interest in and to any materials, content, or other works of authorship created by or on behalf of Reputation-Guardians.com and used in connection with the services provided under this agreement. Client is authorizing Reputation-Guardians.com to create and use Client Materials, title, and Trademarks only for the purpose of this campaign. Reputation-Guardians.com acknowledges and agrees that Client will own all right, title, and interest in and to any Client Materials and will hand over all digital assets; content, online profiles, and websites created along with any applicable administrative logins and passwords associated with said digital assets.

Warranties. Client represents and warrants that all information provided to Reputation-Guardians.com is accurate and truthful, that Client has the right to enter into this Agreement, that the execution and performance of this agreement does not violate any other contract or obligation to which Client is a party or is otherwise bound, and that the Client Materials do not infringe the intellectual property rights, including any copyrights, trademarks, trade secrets, right of privacy, or right of publicity, of any person.

Term and Termination. Unless earlier terminated, the initial term of this Agreement will begin on the date when Reputation-Guardians.com receives a fully executed, unaltered signed copy of this agreement and the initial payment of the services described in the letter agreement and will be Three (3) month contract unless otherwise stated. Client will not be responsible for any amounts or fees which accrue after the effective date of termination, but will promptly pay Reputation-Guardians.com for all fees accrued and all expenses incurred prior to the effective date of termination. Client’s obligation to pay the fees and expenses described in this agreement and the following provisions shall survive termination of this Agreement: Sections titled License and Ownership, Warranties, Term and Termination, Disclaimer of Warranties; No Guaranty, Limitation of Liability, Indemnity, Arbitration, Assignment, and General Provisions.

Client Satisfaction Guarantee. Client Satisfaction Policy; If Client is not satisfied with our services within ten (10) days after the completion of the campaign; (campaign completion date will be specified in an email sent to Client), Client must notify in writing via email or facsimile that they would like to take advantage of our Client Satisfaction Policy. If Reputation-Guardians.com is notified during this period, Client shall receive at no additional cost during an additional campaign with the same duration of the initial campaign for free. Per our Client Satisfaction Policy, Client can claim they are not satisfied if we are unsuccessful at pushing any negative item off the first page of Google. If all negative items are suppressed off of the first page (Page 1) of Google when typing in specified keyword phrase(s) Client engaged our work for, Client can decide to utilize the Client Satisfaction Guarantee. To determine where the negative item(s) are appearing, a screenshot will be taken in New York, New York using the domain https://www.google.com. This will be done by using a browser that is not logged into any email account and has had the cookies and cache cleared to show the true results in Google. Client’s keyword(s) will be typed in and a screenshot of the first page (Page 1) of Google will be taken. This screenshot will be completed the same day the campaign completion date email is sent to Client. If at any point in the campaign, Client takes longer than 48 hours to respond to any content approval emails sent by InternetReputation.com, Client Satisfaction Guarantee is void.